Operation / Support

Olá at hubFactory nextLevel GmbH – where passion for innovation, technologies and people go hand in hand.

Ideas are what drive us. We like to be inspired by new innovations and modern approaches to exceed our customers’ expectations. Our processes are geared towards achieving uncompromising results.

Technology is second nature to us. We understand that this doesn’t come naturally to everyone, but that’s exactly why we are here for our customers. We make complex technologies understandable and use them to turn their visions into reality.

At hubFactory nextLevel GmbH, you have the opportunity to grow both professionally as well as on a technical level. We invest in your skills and encourage your passion, because we believe that our success relates directly to your expertise and commitment.

Do you love communicating, optimizing processes that don’t work refectly, removing obstacles, solving problems and inspiring people, even if something doesn’t run perfectly right away? We would love to have you in the team – the caretaker and solver behind our processes! Let’s shine together and prove ourselves in real life.

• Customer support via phone and e-mail
• Recording & processing customer concerns in the ticket system (Jira Helpdesk)
• Root cause analysis, resolution and documentation
• Maintaining exceptional customer satisfaction
• Thinking ahead & mentoring: You share your knowledge with the team and support the further development and optimization of processes and standards.

You love mastering technological challenges and have an inkling for elegant solutions. The following skills make you stand out:

• You have excellent communication skills and know your way around Office software
• Experience with IT, software applications and working with developers
• You can communicate comfortably in German and English, specifically as it relates to tasks and solutions (at least at C1 level)
• You are familiar with Jira or comparable ticketing systems
• Analytical thinking: cracking problems and finding smart solutions are exactly your thing
• You like working independently but play nice in a team as well

Ready to turn your ideas and visions into reality? Well then, let’s build the future together!

Your contribution counts: Your work will impact the satisfaction of our customers significantly and is the core of our being and our business case.

• Total flexibility: work with Apple technology wherever you want – at home, at the office, at the beach …
• Inspiring team: a creative, dynamic bunch that likes to do things differently.
• The job should be part of your life, just not your whole life. True work-life balance, ok!
• Yes, you get paid a little more than elsewhere and it’ll be on time.
• Nope… no fruit basket. Instead, we prefer to do our own thing like our individual fitness program and much more.

#wecantwaittogetyourapplication