{"id":2590,"date":"2025-05-06T04:05:38","date_gmt":"2025-05-06T04:05:38","guid":{"rendered":"http:\/\/vision2facts.com\/?page_id=2590"},"modified":"2025-08-12T13:40:01","modified_gmt":"2025-08-12T13:40:01","slug":"operation-support","status":"publish","type":"page","link":"https:\/\/vision2facts.com\/en\/operation-support\/","title":{"rendered":"Operation \/ Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><h2>Who we are&#8230;<\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Hola at hubFactory nextLevel GmbH &#8211; where passion for innovation, technologies and people go hand in hand.<\/p>\n<p>Ideas are what drive us. We like to be inspired by new innovations and modern approaches to exceed our customers&#8217; expectations. Our processes are geared towards achieving uncompromising results.<\/p>\n<p>Technology is second nature to us. We understand that this doesn&#8217;t come naturally to everyone, but that&#8217;s exactly why we are here for our customers. We make complex technologies understandable and use them to turn their visions into reality.<\/p>\n<p>At hubFactory nextLevel GmbH, you have the opportunity to grow both professionally as well as on a technical level. We invest in your skills and encourage your passion, because we believe that our success relates directly to your expertise and commitment.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"48\" data-lineheight=\"57.6px\"><span data-teams=\"true\"><strong>What it#s all about<\/strong><\/span><\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>Do you love communicating, optimizing processes that don&#8217;t work refectly, removing obstacles, solving problems and inspiring people, even if something doesn&#8217;t run perfectly right away? We would love to have you in the team &#8211; the caretaker and solver behind our processes! Let&#8217;s shine together and prove ourselves in real life.<\/p>\n<ul>\n<li>Customer support via phone and e-mail<\/li>\n<li>Recording &amp; processing customer concerns in the ticket system (Jira Helpdesk)<\/li>\n<li>Root cause analysis, resolution and documentation<\/li>\n<li>Maintaining exceptional customer satisfaction<\/li>\n<li>Thinking ahead &amp; mentoring: You share your knowledge with the team and support the further development and optimization of processes and standards.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><h2><span data-teams=\"true\"><strong># \u2026 what about you?<\/strong><\/span><\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>You love mastering technological challenges and have an inkling for elegant solutions. The following skills make you stand out:<\/p>\n<ul>\n<li>You have excellent communication skills and know your way around Office software<\/li>\n<li>Experience with IT, software applications and working with developers<\/li>\n<li>You can communicate comfortably in German and English, specifically as it relates to tasks and solutions (at least at C1 level)<\/li>\n<li>You are familiar with Jira or comparable ticketing systems<\/li>\n<li>Analytical thinking: cracking problems and finding smart solutions are exactly your thing<\/li>\n<li>You like working independently but play nice in a team as well<\/li>\n<\/ul>\n<p>Ready to turn your ideas and visions into reality? Well then, let&#8217;s build the future together!<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><h2><span data-teams=\"true\"><strong>This is how it#s gonna be<\/strong><\/span><\/h2>\n<h2><\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>Your contribution counts: <span data-teams=\"true\">Your work will impact the satisfaction of our customers significantly and is the core of our being and our business case<\/span>.<\/p>\n<ul>\n<li>Total flexibility: work with Apple technology wherever you want &#8211; at home, at the office, at the beach &#8230;<\/li>\n<li>Inspiring team: a creative, dynamic bunch that likes to do things differently.<\/li>\n<li>The job should be part of your life, just not your whole life. True work-life balance, ok!<\/li>\n<li>Yes, you get paid a little more than elsewhere and it\u2019ll be on time.<\/li>\n<li>Nope&#8230; no fruit basket. Instead, we prefer to do our own thing like our individual fitness program and much more.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#000000;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">\u2026 be a part of it.<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>#wecantwaittogetyourapplication<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-background-image:url(&quot;https:\/\/vision2facts.com\/wp-content\/uploads\/2025\/07\/kontakt-colored-1.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6 fusion-animated fusion-no-small-visibility\" style=\"--awb-content-alignment:center;--awb-font-size:55px;--awb-line-height:50px;--awb-text-color:var(--awb-color1);--awb-text-font-family:&quot;Hanken Grotesk&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\" data-animationType=\"fadeInUp\" data-animationDuration=\"0.6\" data-animationDelay=\"0.3\" data-animationOffset=\"top-into-view\"><p>Sounds good?<\/p>\n<\/div><div class=\"fusion-text fusion-text-7 fusion-animated fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-content-alignment:center;--awb-font-size:36px;--awb-line-height:50px;--awb-text-color:var(--awb-color1);--awb-text-font-family:&quot;Hanken Grotesk&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\" data-animationType=\"fadeInUp\" data-animationDuration=\"0.6\" data-animationDelay=\"0.3\" data-animationOffset=\"top-into-view\"><p>Sounds good?<\/p>\n<\/div><div class=\"fusion-text fusion-text-8 fusion-no-small-visibility\" style=\"--awb-text-color:#ffffff;\"><p style=\"text-align: center;\">Let&#8217;s get in touch to see if we vibe.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9 fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-font-size:16px;--awb-text-color:#ffffff;\"><p style=\"text-align: center;\">Let&#8217;s get in touch to see if we vibe.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:60px;width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4226,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2590","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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